Privacy Policy for Agentia Studio

Welcome to Agentia Studio ("we," "us," "our"). As a leading provider of business automation development services, we are deeply committed to protecting the privacy and security of our clients, partners, and website visitors.

This Privacy Policy outlines our practices regarding the collection, use, processing, and disclosure of your information when you visit our website, https://agentia.studio (the "Site"), interact with us, or use our services (collectively, the "Services").

By accessing our Site or using our Services, you signify your understanding of the terms set out in this Privacy Policy.

Personal Data: Any information that relates to an identified or identifiable individual.

Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).

Client Data: Any data, information, or material provided or submitted by a client to us for the purpose of receiving our Services.

Processing: Any operation performed on Personal Data, such as collection, recording, organization, storage, adaptation, or disclosure.

We collect several different types of information for various purposes to provide and improve our Service to you.

A. Data You Provide to Us Directly:

When you engage with our Services, such as by booking a free strategy call or purchasing an automation package, you may provide us with:

• Identity & Contact Data: Full name, email address, phone number.
• Professional Data: Company name, company website, your role/title.
• Project & Financial Data: Information about your business needs, automation requirements, package selection, and payment information.
• Technical Access Data: API credentials, system access tokens, and integration permissions required for automation development (stored securely and deleted after project completion).
• Communications: Any information you provide when you contact us via email or other channels.

B. Data We Collect Automatically (Usage Data):

As you navigate the Site, we may collect information automatically, including:

• Device and Connection Information: Your IP address, browser type and version, operating system, time zone setting, and device type.
• Website Usage Information: Information about how you use our Site, including referral sources, pages viewed, time spent on pages, and navigation paths.

C. Tracking & Cookies Data:

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Please see Section 12 for more details.

We use the collected data for purposes including:

• To Provide and Maintain our Service: To develop, test, and deploy your custom automations, provide training and documentation, and deliver support during your bug-fix window.
• To Manage Our Relationship With You: To communicate with you, including sending confirmations, project updates, technical notices, and responding to inquiries.
• For Research and Development: To analyze and improve our Site, Services, and business offerings. We may use aggregated, de-identified data for analysis.
• For Security and Fraud Prevention: To monitor and verify accounts and activity to prevent and detect fraudulent or malicious activity and to comply with security policies.
• For Legal Compliance: To comply with applicable laws, legal processes, and governmental requests.

If you are from the European Economic Area (EEA), our legal basis for collecting and using the Personal Data described in this Privacy Policy depends on the data we collect and the specific context in which we collect it. We may process your Personal Data because:

• We need to perform a contract with you (e.g., to deliver the AI solution you purchased).
• You have given us consent to do so.
• The processing is in our legitimate interests and it's not overridden by your rights.
• To comply with the law.

We do not sell your Personal Data. We may share your information with trusted third parties under the following circumstances:

• Third-Party Service Providers: We engage vendors and partners to perform functions on our behalf, such as website hosting, scheduling (e.g., Calendly), analytics (e.g., Google Analytics), and project management (e.g., Notion, Trello). These providers are contractually obligated to safeguard your data and only use it for the services they provide to us.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your Personal Data may be transferred.
• As Required by Law: We may disclose your information if we are required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent fraud.

As an automation development agency, we may be entrusted with Client Data for the purpose of building, testing, and deploying custom automation solutions.

• Ownership: All Client Data provided by you for a project remains your sole property.
• Confidentiality: We treat all Client Data as strictly confidential, subject to the terms of our Master Service Agreement (MSA) and any applicable Non-Disclosure Agreements (NDAs).
• Purpose Limitation: We will only use Client Data for the express purpose of developing, testing, and deploying your specific automation solution. We will not use your data for any other client projects or purposes without your explicit, written consent.
• API Credentials: Any API keys or credentials you provide are encrypted at rest, used only for your project, and permanently deleted upon project completion and handover.
• Testing Data: We use anonymized or synthetic data for testing when possible. Production data access is limited to essential debugging and validation.

Security Measures: We implement and maintain reasonable administrative, technical, and physical security measures including:

• Encryption of API credentials and sensitive data at rest
• Secure HTTPS connections for all data transfers
• Access controls limiting data access to authorized personnel
• Regular security audits of our development practices

Data Retention Schedule:

• API Credentials: Deleted immediately after project handover
• Project Files: Retained for 90 days after project completion for support purposes, then deleted
• Client Communications: Retained for 2 years for business records
• Anonymized Metrics: May be retained indefinitely for service improvement

Third-Party Integrations: Your automations may connect to services like Zapier, Make, Google Workspace, Slack, and others. We are not responsible for the privacy practices of these third-party services. We recommend reviewing their privacy policies.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located in the EEA, we will ensure that any transfer of your Personal Data to countries outside the EEA is protected by appropriate safeguards, such as the use of Standard Contractual Clauses approved by the European Commission.

You have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you are an EEA resident, you have the right to access, rectify, erase, restrict processing, object to processing, and the right to data portability.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is being collected and the right to request its deletion.

To exercise any of these rights, please contact us at [email protected].

We do not currently respond to Do Not Track (DNT) signals.

Our Site uses cookies to enhance functionality and user experience. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences. You can control the use of cookies at the individual browser level.

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

Our Services are not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us:

By Email: [email protected]